Shipping & Refund

Shipping Policy 

Shipments are made from Tulum, Mexico through Correos de Mexico within 3 to 7 days of having placed an order, depending on the stock.
Shipments are provided with a tracking number which will be provided by e-mail the day the order is placed. 

Country

Days 

Price  

Regular – Mexico

1 to 4 weeks to arrive

Free

Express – Mexico    
3 to 5 days to arrive  
550 MXN
Regular – USA
5 to 12 days to arrive            
960MXN
Express – USA   
3 to 5 days to arrive
1220 MXN
Regular – Worldwide    
30 to 60 days to arrive      
620 MXN
Express – Worldwide          
5 to 10 days to arrive 
2350 MXN
 
These prices are automatically added to your shopping cart once you choose the destination address.
These prices are for a maximum weight of 2 kg.

 

Refund Policy

RETURN/EXCHANGE POLICY


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, we DO NOT do refunds, we can only exchange the item for something else or leave a store credit for a purchase in the future.

Please DO NOT return/send your package before contacting us, as all these matters must be approved first by e-mail.

Shipping cost for returns is solely the responsibility of the customer.

Returns and Exchange Policy applies only to all purchases made through our website.

Online purchases made through the site are valid for exchange within 15 days from the shipping date. 

All returned or exchanged items must be unwashed, unworn and undamaged, with all tags attached.

RETURN BY MAIL

The customer must cover the shipping cost of the returned or exchanged items; unless the wrong item was sent to you by our mistake.

Mail the items back to us at the address below using any traceable shipping method, already paid. We won't be responsible of paying any fees upon receiving the item; if this was to happen it will be returned to sender.

POLA TULUM BOUTIQUE
Carretera Tulum- Boca Paila km 9
Zona Hotelera (frente a Hotel NEST)
77760 Tulum, Quintana Roo
México

Please be sure that your package is insured, in case of getting lost by mail, we will not be held responsible.

Once the item is received, we will proceed to the exchange of merchandise or store credit.

WE HAVE A NO REFUND POLICY.

ADDITIONAL NON-RETURNABLE ITEMS

Gift cards, swimsuits, scents, jewelry, final sale items and health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images at polatulum.crochet@gmail.com for a review.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For additional information or assistance, please contact us at polatulum.crochet@gmail.com.